At Mella Hotel Manila, we value your trust and are committed to protecting your personal data in accordance with the Philippine Data Privacy Act of 2012 (RA 10173) and global privacy standards.
1. Information We Collect
We collect personal information necessary to process your bookings and enhance your stay, including:
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Contact details (Name, email address, phone number).
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Payment information (Credit card details, billing address).
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Stay preferences and special requests.
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Identification data (Passport or government ID numbers collected during check-in).
2. How We Use Your Information
Your data is utilized strictly for the following purposes:
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Processing, confirming, and managing your hotel reservations.
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Providing personalized services and responding to customer inquiries.
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Sending updates, promotional offers, or marketing communications (only if opted-in).
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Ensuring the safety and security of all guests within the hotel premises.
3. Data Protection and Sharing
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Security: We implement strict physical, technical, and organizational security measures to protect your personal information against unauthorized access, alteration, or disclosure.
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Third-Party Sharing: We do not sell your personal data. Your information is only shared with trusted operators (such as our management partner, Cocotel) and third-party payment processors necessary to fulfill your booking request.
4. Your Rights
You have the right to access, correct, update, or request the deletion of your personal data at any time. For privacy-related inquiries, please contact our front desk or digital administration support.
